We had brunch here on Memorial Day and our experience was disappointing. Upon arrival, we were told the wait time for a table was 40 minutes.
40 minutes later, after being seated by our hostess- Christine, we placed our order almost immediately, but it took 1.5 hours for our food to arrive.
When I went to remind the hostess who was inside, at the counter, about our order, she mentioned that the initial 40-minute wait time also meant we may have an additional wait time for our order to be prepared, which was not communicated to us.
Despite there being only two occupied tables outside, both the parties had the same complaint about the slow service.
The management needs to hire mature staff who are committed to providing better customer service. When our food finally arrived 1.5 hours after placing the order, another server, Damian, just dumped the food on our table and seemed upset.
Although the food was okay, I am giving PJ Pancake House 2 stars due to the significant customer service issues we experienced.
On a positive note, our server Christine was apologetic and compassionate, and she understood our frustration. She was wonderful!
Suzanne
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November 10, 2024
Amazing breakfast. Yummy waffle. It’s very busy on a Sunday but our server Santino was so attentive and kind. One of the best servers we have ever had anywhere and we dine out a lot. Highly recommend PJs pancake in Kingston.
Karina Lopez
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November 10, 2024
Santino was our amazing server. Very knowledgeable of the business, menu and overall super kind. It was my family’s first time and he had nothing but great recommendations everything we tried was 10/10. Grazie per il cappuccino!
Sritama Chakraborty
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October 08, 2023
We came here for sat brunch. We were seated fairly quicker than we expected. Our server was very nice and knowledgeable. We ordered the shakhsukha, veggie Benedict, Mediterranean skillet, two fer breakfast , pigs in a blanket and kids pancake breakfast. Overall we enjoyed the food. The coffee was yum ! Kids also got a Oreo milkshake and milk.
Dan Cea
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November 26, 2023
This is a quaint little restaurant off route 27. I would see the food is definitely above but you normally see in a breakfast lunch spot. To the point where I think they have a train chef behind the recipes. My favorite thing to get here is the Turkey
Reuben. It's served on a Texas type toast with a side salad.
The best thing I could say about them is the super friendly staff. You're very accommodating to people. I've brought there to have mobility issues. Their patience and understanding of the limitations. And they go out of their way to make everybody feel comfortable.
They also have a great selection of desserts you can get with your meal or on the way out. I forgot to take pictures of my food, but when I go again I'll add them.
We had brunch here on Memorial Day and our experience was disappointing. Upon arrival, we were told the wait time for a table was 40 minutes. 40 minutes later, after being seated by our hostess- Christine, we placed our order almost immediately, but it took 1.5 hours for our food to arrive. When I went to remind the hostess who was inside, at the counter, about our order, she mentioned that the initial 40-minute wait time also meant we may have an additional wait time for our order to be prepared, which was not communicated to us. Despite there being only two occupied tables outside, both the parties had the same complaint about the slow service. The management needs to hire mature staff who are committed to providing better customer service. When our food finally arrived 1.5 hours after placing the order, another server, Damian, just dumped the food on our table and seemed upset. Although the food was okay, I am giving PJ Pancake House 2 stars due to the significant customer service issues we experienced. On a positive note, our server Christine was apologetic and compassionate, and she understood our frustration. She was wonderful!
Amazing breakfast. Yummy waffle. It’s very busy on a Sunday but our server Santino was so attentive and kind. One of the best servers we have ever had anywhere and we dine out a lot. Highly recommend PJs pancake in Kingston.
Santino was our amazing server. Very knowledgeable of the business, menu and overall super kind. It was my family’s first time and he had nothing but great recommendations everything we tried was 10/10. Grazie per il cappuccino!
We came here for sat brunch. We were seated fairly quicker than we expected. Our server was very nice and knowledgeable. We ordered the shakhsukha, veggie Benedict, Mediterranean skillet, two fer breakfast , pigs in a blanket and kids pancake breakfast. Overall we enjoyed the food. The coffee was yum ! Kids also got a Oreo milkshake and milk.
This is a quaint little restaurant off route 27. I would see the food is definitely above but you normally see in a breakfast lunch spot. To the point where I think they have a train chef behind the recipes. My favorite thing to get here is the Turkey Reuben. It's served on a Texas type toast with a side salad. The best thing I could say about them is the super friendly staff. You're very accommodating to people. I've brought there to have mobility issues. Their patience and understanding of the limitations. And they go out of their way to make everybody feel comfortable. They also have a great selection of desserts you can get with your meal or on the way out. I forgot to take pictures of my food, but when I go again I'll add them.